SHIPPING & DELIVERY

We aim to ship your orders within 24 hours. Please note that during busy launch or sale periods, order dispatch may take between 1 to 7 business days.

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We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customers responsibility to provide the correct delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.

Nelana is not responsible for any additional fees charged from International Customs or Post Office Bills. 

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Once your order is shipped you will receive an email with a tracking number to track your parcel from the courier.

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*Please note estimated shipping and delivery times does not include dispatch processing*

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Australian Domestic Shipping 

Standard: 3-7 Business Days 

Express: 1-4 Business Days 

 

New Zealand Shipping 

Standard: 7-14 Business Days

Express: 6-12 Business Days 

 

International Shipping 

Standard: 10-18 Business Days 

Express: 7-14 Business Days 

 

If you have any queries, please contact us at admin@nelanathelabel.com

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